Effective Date: July 6, 2025
স্পর্শ – Sporsho
📞 Phone: 01859-011269
📧 Email: contact@sporshomart.com
📍 Address: Jashore-7400, Bangladesh

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At স্পর্শ – Sporsho, we aim to deliver your mobile accessories quickly, securely, and affordably — no matter where you are in Bangladesh. We know how important it is for you to receive your products on time, and we work hard to make the shipping process smooth and reliable.

Please read the following shipping policy to understand how we handle deliveries, shipping charges, timelines, and related concerns.

1. Delivery Areas

We currently ship to all regions across Bangladesh, including:

  • Major cities: Dhaka, Chattogram, Khulna, Rajshahi, Barisal, Sylhet, Rangpur, and Jashore

  • Suburban and rural areas (delivery time may vary slightly)

❌ No international shipping available at this time.

2. Shipping Methods

We work with trusted courier partners, such as:

  • Sundarban Courier

  • SA Paribahan

  • Pathao Courier

  • RedX

  • Paperfly

Depending on your location and order size, we select the best courier to ensure fast and secure delivery.

3. Delivery Timeframes

  • Inside Jashore city: 1–2 business days

  • Dhaka & divisional cities: 2–4 business days

  • Remote/rural areas: 3–6 business days

⏰ Business days exclude Fridays & government holidays.

You’ll receive an SMS or phone call once your order is shipped, along with tracking info if available.

4. Shipping Charges

Delivery LocationStandard Fee
Inside Jashore City৳30 – ৳50
Outside Jashore (Nationwide)৳80 – ৳120
Cash on Delivery (COD)May include extra handling fee

💡 Free delivery promotions are sometimes available — check our homepage or social media for updates.

5. Order Processing Time

  • Orders are processed within 24 hours of confirmation.

  • Orders placed after 5 PM or on holidays are processed on the next working day.

6. Cash on Delivery (COD)

Available in most locations across Bangladesh:

  • Pay in cash upon delivery

  • Ensure someone is available to receive & pay

  • Failure to accept COD orders may result in COD restrictions for future purchases

7. Tracking Your Order

  • Tracking number will be sent via SMS, email, or phone call (if applicable).

  • Use the tracking number on the courier’s website.

  • If tracking isn’t available, our support team will assist you directly.

8. Delays in Delivery

Delivery delays may occur due to:

  • Weather conditions

  • Strikes or courier backlog

  • Incorrect shipping details

We will keep you updated if such issues arise.

9. Failed Deliveries

A delivery may fail if:

  • Address/phone number is inaccurate

  • Recipient is unavailable

  • Parcel is refused

In such cases, we may:

  • Attempt redelivery

  • Cancel the order (in repeated cases)

  • Charge extra delivery fees for reattempts

✅ Please double-check your details before placing an order.

10. Damaged or Missing Items

If you receive a damaged, missing, or wrong product, notify us within 24 hours with:

  • Order number

  • Photos/videos of package & product

We will investigate and resolve with:

  • Replacement

  • Refund

  • Reshipment

11. Contact Us

For shipping, tracking, or delivery support, reach us at:

স্পর্শ – Sporsho
📞 Phone: 01859-011269
📧 Email: contact@sporshomart.com
📍 Address: Jashore-7400, Bangladesh

We appreciate your trust in Sporsho and thank you for shopping with us. We are committed to ensuring your order reaches you safely, quickly, and with complete satisfaction.